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A large IT department responsible for supporting digital initiatives was experiencing a 50% defect rate in code production, significantly slowing progress and increasing costs.
The team lacked clear visibility into how work moved through the development process.
Without a structured system for managing workflows and identifying issues, defects were often discovered late, leading to rework and delays.
This resulted in:
Despite strong technical talent, the absence of clear workflows and visibility made it difficult to consistently deliver high-quality output.
Work Excellence partnered with leadership to improve how development work was structured, managed, and executed.
Rather than focusing solely on technical fixes, the work centered on improving workflow visibility, problem-solving, and leadership capability.
We worked directly on the business by:
This approach allowed the team to move from reactive issue resolution to proactive workflow management and continuous improvement.
The organization implemented a visual and structured workflow management system that improved both execution and collaboration.
This enabled:
Teams could clearly see how work progressed, where issues occurred, and how defects were introduced.
Defects and inefficiencies were identified earlier, reducing rework and delays.
Teams worked more cohesively, with greater accountability for quality and outcomes.
Leadership also strengthened development processes by incorporating external expertise where needed, further improving code quality and consistency.
The impact on quality, cost, and execution was substantial:
Quality issues reflect how work is structured and managed.
When teams lack visibility into workflows and a clear process for identifying issues, defects increase; rework compounds, and costs rise, even with strong talent in place.
This case shows that improving quality and reducing costs starts with improving how work flows and how problems are identified and solved.
Execution quality is a function of how clearly workflows are defined and managed.
Evaluating how work flows through your teams—and where issues are identified—is often where the greatest improvements in quality and cost can be achieved.