Challenge:
A residential-focused dumpster service company, despite innovative offerings and a unique patent, had reached a growth plateau. With roughly $1 million in annual sales, they faced persistent profitability issues and lacked a scalable franchise development strategy.
Approach:
Introduced through a banking partner, Work Excellence partnered with the company’s owner to strategically enhance profitability and streamline franchise growth. The engagement focused on building operational clarity and driving financial improvement.
Solution:
Financial Clarity First:
01.
Conducted a deep financial analysis to separate and cleanly define operations vs. franchise data.
02.
Established visibility into performance metrics to support decision-making.
Training and Structure:
01.
Conducted workshops to teach the Work Excellence Method to the owner and team.
02.
Provided ongoing coaching to embed clear goals, routines, and measurable results.
03.
Rolled out a strategic bonus structure aligned with financial performance.
04.
Refined the franchise model to support more consistent, profitable scaling.
Results: The transformation led to immediate and measurable outcomes:
Increased Profits: The business is now positioned for scalable growth or a strong sale, if desired.
Improved Financial Oversight: More accurate reporting revealed key levers for profitability.
Aligned Team Performance: The incentive plan connected day-to-day actions with business goals.
Streamlined Operations: More efficient processes led to higher margins.
Franchise Model Evolution: A clearer, more profitable structure opened new growth opportunities.
Key Takeaway
This case study shows how applying the Work Excellence Method helped a small service business make a leap from flat performance to focused, profitable growth. By tightening financial management and aligning the team under a clear operational system, the company unlocked the structure needed to scale effectively.