Challenge:
A Haiti-based enterprise, committed to creating sustainable jobs for local artisans, faced complex operational inefficiencies. While its mission was rooted in preventing family separations through stable employment, the organization needed support aligning day-to-day work with its long-term socio-economic goals. The founder had built an enterprise supporting over 500 artisans, but sought greater scalability, stronger leadership development, and improved strategic clarity.
Approach:
Work Excellence was introduced through a U.S.-based business partner in the artisan space. Invited to Haiti, our team spent three days onsite working alongside the founder and her core team. The goal: implement the Work Excellence Method in a way that supported not just business operations but the organization’s social mission. Through a series of mini workshops and follow-up coaching calls, we helped tailor systems that aligned their work with their purpose-driven objectives.
Solution:
01.
Hands-On Engagement: Conducted multiple onsite mini workshops over three days to diagnose key challenges and identify opportunities for alignment.
02.
Mission-Aligned Coaching: Provided ongoing coaching calls to guide implementation.
03.
Method Integration: Introduced the Work Excellence Method to create clear workflowsand leadership routines.
04.
Leadership Development: Supported the transition of operational leadership to local Haitian team members, fulfilling a key objective of the founder.
05.
Strategic Clarity: Helped define value propositions and work direction that enhanced storytelling, attracted new partners, and elevated the brand.
Results: The transformation delivered measurable success:
300 Jobs Added: Artisan employment grew from 500 to over 800 within three years.
Mission Alignment: Improved ability to articulate impact and secure partnerships.
Local Leadership Strengthened: The organization successfully transitioned key roles to Haitian leaders.
Operational Clarity: Streamlined work processes increased efficiency and mission delivery.
Key Takeaway
This case demonstrates how the Work Excellence Method supports not only operational improvement but also mission alignment in socially driven enterprises. By empowering local leadership and clarifying strategic focus, the organization scaled its impact and set a model for sustainable growth in purpose-based businesses.