Case Study:
Estimating Operational Efficiency in Elder Care
YOU ARE WHERE YOU ARE: A leading organization in the elder care sector, specializing in the development and operation of assisted and independent living facilities, faced the dual challenges of rapid growth and stringent regulatory compliance in building development. This necessitated a strategic reevaluation of its operational and improvement processes.
WE MEET YOU WHERE YOU ARE AT: The organization’s expansion , compounded by strict building development regulations, highlighted the need for an overhaul of its business improvement strategies. The goal was to manage growth effectively while adhering to the complex regulatory landscape.
PICK A STARTING POINT: The transformation journey commenced with in-depth discussions on deploying a new operational methodology. The management team was restructured to align with new strategies. An internal coach was appointed to lead the transformation, emphasizing a top-down approach to change.
CONDUCT A WORKSHOP: Extensive training was provided to the executive team, comprising 10 leaders, equipping them with the tools and knowledge necessary for implementing the new methods. Customized page sets were developed for each functional area, along with a comprehensive Level 0 page set, laying the groundwork for systematic change. An additional 30-40 leaders were trained, ensuring the widespread adoption and understanding of the new methodologies throughout the organization.
SOLVE A CHALLENGE
Continuous coaching and support were provided to the leaders, focusing on the effective integration and sustainability of the new methodologies. This ongoing guidance was critical in ensuring that the changes were deeply ingrained and effectively executed across the organization.
Expand And Scale
Outcomes:
- The organization successfully incorporated the new operational method into its day-to-day processes, leading to sustained use and integration.
- Record-setting years were achieved following the implementation, indicating a significant improvement in operational performance.
- Notable improvements were seen in key operational areas, including increased census results, the development of new facilities, and cost reductions, marking a holistic enhancement of its capabilities.
Conclusion:
The organization’s strategic approach to operational improvement in the elder care sector demonstrates the importance of structured methodologies in managing growth and regulatory compliance. By adopting and integrating a comprehensive operational system, the organization not only navigated its expansion effectively but also achieved new benchmarks in performance, underscoring the value of continuous improvement and strategic planning in the healthcare industry.
